Call Center Specialist

Seattle - White Center, WA

Full Time

Office-Clerical_Support

Entry Level

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position(s):

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Call Center Specialist - Posting #26968

Hourly Rate: $20.00

Position Summary:

Full-time Call Center Specialist position available for our Call Center located in White Center, near Seattle, WA. We are looking for customer service oriented candidates who are bilingual in English/Spanish. Call Center Specialists will be responsible for processing inbound calls, greeting patients and the public as they call into the call center in an enjoyable, friendly and enthusiastic manner while taking and relaying messages to the appropriate department.

Desired Requirements/Qualifications:

Maintains professionalism and the willingness to help others at all times.
Demonstrates the ability to make independent decisions quickly when necessary.
Demonstrates sound problem solving skills and the ability to be diplomatic in the face of adversity.
Demonstrated ability to multi-task effectively, handles calls quickly and efficiently.
Will be making medical appointments, and contacting patients via phone on behalf of Sea Mar.
Screens and assesses incoming calls in a timely manner.
Demonstrate and maintain a high level of work ethic and professionalism.
Possess excellent problem-solving skills and be able to communicate efficiently.
Be able to multi-task and properly use basic office software.
Must answer incoming telephone calls within 3 rings or less.
C.N.A or Medical Assistant preferred.
Must be bilingual in English/Spanish.

What We Offer:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:

Medical
Dental
Vision
Prescription coverage
Life Insurance
Long Term Disability
EAP (Employee Assistance Program)
Paid-time-off starting at 24 days per year + 10 paid Holidays.

We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.

How to Apply:

To apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Terri Alvarez, Call Center Supervisor and Referral Tracking Supervisor, at [email protected].

Sea Mar is an Equal Opportunity Employer

Posted on 10/3/2024

External candidates are considered after 10/8/2024

This position is represented by Office and Professional Employees International Union (OPEIU).

Please visit our website to learn more about us at www.seamar.org. You may also apply thru our Career page at https://www.seamar.org/jobs-general.html

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Cover Letter*

In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*

150

Type of employment desired?* Full-timePart-timeTemporaryOn-Call

Position Desired*

How were you referred to us?*

Have you previously been employed at Sea Mar?*

Are you related to anyone currently employed at Sea Mar?*

Can you perform the functions of the job for which you are applying with or without reasonable accommodations?*

Education, Training and Skills*

Do you speak Spanish fluently?
Note: Being unable to speak Spanish does not disqualify you from most positions at Sea Mar CHC.*

I understand that any offer of employment is contingent upon satisfactory results of a criminal background check which will be conducted after initial screening of job applicants. I also understand that any offer of employment is contingent upon clearance that I am not excluded from participation in federally-funded programs. I authorize investigation of all statements contained in this application for employment. I understand that misrepresentation or omission of facts called for hereon will be sufficient cause for cancellation of consideration for employment or dismissal from the agency's service if I have been employed. I agree that Sea Mar and my previous employers shall not be held liable in any respect if any employment offer is not tendered, is withdrawn, or my employment is terminated due to falsity of the statements and answers in this application form. If I am employed, I understand that additional personal data will be required for determination of benefit eligibility and for statistical purposes. I am advised that in compliance with the Fair Credit Reporting Act, a routine investigation may be made concerning my character, general reputation, personal characteristics, and mode of living. I have the right to make a written request, within a reasonable period of time, for a summary disclosure of the nature and scope of the investigation. I HEREBY ACKNOWLEDGE THAT I HAVE READ AND UNDERSTOOD THE ABOVE STATEMENT. PLEASE TYPE YOUR NAME BELOW.*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Human Check*

Submit Application