Community Resource Navigator

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Community Resource Navigator - Posting #27078

Hourly Rate: $20.00

Position Summary:

Full-time Community Resource Navigator position available for our Managed Care Department in Vancouver, WA. The role of the Community Resource Navigator is to provide information and assistance to individuals seeking health coverage, health care and other local resources that aid them in maintaining a healthy lifestyle. Helps in educating eligible individuals on how to navigate health insurance options, public programs, and Sea Mar services and assist with the application processes. Aid newly assigned and high-risk patients in scheduling their initial appointment for medical, dental and care management services. Provides case management and or participate in intervention strategies that remove barriers that may result in appointment no shows. In addition, they are responsible for meeting all Washington State and Sea Mar testing and certification requirements. Candidate must be comfortable with traveling in order to fulfill duties. Must speak English and other languages identified as part of the COFA communities. Chuukese, Palauan, Pohnpeian, Yapese, Kosraean, or others.

Duties and Responsibilities:

• Pro-actively aid in increasing COFA community awareness regarding health coverage enrollment opportunities by planning and conducting outreach activities within the COFA community, participating at both Sea Mar sponsored and non-Sea Mar sponsored events. 
• Assist in the development and distribution of informational/promotional materials, and establishes and maintains referral relationships with local organizations, agencies, institutions and businesses as directed by the Managed Care Department. 
• They will routinely work uninsured lists from Sea Mar dental, behavioral health, and ancillary service sites to advance enrollment of eligible individuals onto health coverage and inform non eligible individuals about health care options. 
• Assist consumers with online public health coverage and program applications, provide the necessary information for consumer to navigate health plan options and make well informed decisions. 
• Serve as a service navigator for consumers wishing to establish Sea Mar as their medical home, by providing information regarding services available, and consumer rights and responsibilities. 
• Be responsible for assisting high risk patients in scheduling a care manager appointment and facilitate processes to ensure they’ve established care. In using a case management model incorporating home visits if necessary to assist patients who fail to keep their initial medical visit by removing impediments by identifying and linking them to necessary resources. 
• Be responsible for maintaining daily activity records, submitting progress reports in a timely manner, and assist in identifying areas for quality improvement and efficiency to the Managed Care Department.

Qualifications and/or Requirements:

• Must possess good organizational and time-management skills
• Demonstrate good judgment and have excellent problem-solving abilities
• Maintain a professional demeanor at all times and maintain confidentiality at all times.
• Must be proficient at public speaking.
• Must have good spelling, grammar and written communication. Legible handwriting required
• Must have the ability to read and interpret complex documents, reports as well as data.
• Must be able to work evenings and weekends as needed.
• Must be self-motivated, have excellent work ethic and be able to work independently.
• Proficient in Microsoft programs specifically in both WORD and EXCEL
• Marketing and sales experience considered a plus.
• Bilingual in English/Spanish preferred, but not required.

• AA or BA in Social Services or Business Administration is preferred.
• At least 2 years of customer service experience is required; preferably in a health care environment. Additional work experience may be substituted for some education.

What We Offer:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:

• Medical
• Dental
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid-time-off starting at 24 days per year + 10 paid Holidays.

We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment. 

How to Apply:

To apply for this position complete the online application and click SUBMIT or APPLY. If you have any questions regarding the position, email Michelle Orellana Arriaza, Regional Coordinator, at [email protected]. 

Sea Mar is an Equal Opportunity Employer

Post on 11/5/2024

External candidates considered after 11/8/2024

This position is represented by Office and Professionals Employees International Union (OPEIU)

Please visit our website to learn more about us at www.seamar.org. You may also apply through our Career page at https://www.seamar.org/jobs-general.html.