Customer Resource Navigator

Vancouver, WA

Full Time

Program Services-Delivery

Mid Level

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Community Resource Navigator (CRM) - Posting #25670

Hourly Rate: $19.25

Position Summary:

Full-Time position Community Resource Navigator (CRM) available for our Managed Care Department in Vancouver. The Customer Resource Navigation will be travelling throughout these Counties: Clark County, Cowlitz, Skamania, Klickatat, Wahkiakum, WA. You must have reliable transportation, a good driving record and up-to-date auto insurance coverage.

The CRM must have a valid driver's license and valid insurance. The role of the Community Resource Navigator is to provide information and assistance to individuals seeking health coverage, health care and other local resources that aid them in maintaining a healthy lifestyle. Helps in educating eligible individuals on how to navigate health insurance options, public programs, and Sea Mar services and assist with the application processes. Aid newly assigned and high-risk patients in scheduling their initial appointment for medical, dental and care management services.

Provides case management and or participate in intervention strategies that remove barriers that may result in appointment no shows. This service is provided at both Sea Mar service locations or through home visits as necessary. In addition they are responsible for meeting all Washington State and Sea Mar testing and certification requirements.

Qualifications and/or Requirements:

Must possess good organizational and time-management skills
Demonstrate good judgment and have excellent problem-solving abilities
Maintain a professional demeanor at all times and maintain confidentiality at all times.
Must be proficient at public speaking.
Must have good spelling, grammar and written communication. Legible handwriting required
Must have the ability to read and interpret complex documents, reports as well as data.
Must be able to work evenings and weekends as needed.
Must be self-motivated, have excellent work ethic and be able to work independently.
Proficient in Microsoft programs specifically in both WORD and EXCEL
Marketing and sales experience considered a plus.
Bilingual in English/Spanish preferred

Education and/or Experience: AA or BA in Social Services or Business Administration is preferred. At least 2 years of customer service experience is required; preferably in a health care environment. Additional work experience may be substituted for some education. Marketing and selling experience considered a plus.

What We Offer:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours more, receive an excellent benefit package of:

Medical
Dental
Vision
Prescription coverage
Life Insurance
Long Term Disability
EAP (Employee Assistance Program)
Paid-time-off starting at 24 days per year + 10 paid Holidays.

We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.

How to Apply:

To apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Caitlin Ceccacci, Regional Coordinator at [email protected]

Sea Mar is an Equal Opportunity Employer

Posted 10/12/2023

External candidates considered after 10/17/2023

This position is represented by Office and Professional Employees International Union (OPEIU).

Please visit our website to learn more about us at www.seamar.org. You may also apply thru our Career page at https://www.seamar.org/jobs-general.html

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Type of employment desired?* Full-timePart-timeTemporaryOn-Call

Position Desired*

How were you referred to us?*

Have you previously been employed at Sea Mar?*

Are you related to anyone currently employed at Sea Mar?*

Can you perform the functions of the job for which you are applying with or without reasonable accommodations?*

Education, Training and Skills*

Do you speak Spanish fluently?
Note: Being unable to speak Spanish does not disqualify you from most positions at Sea Mar CHC.*

I understand that any offer of employment is contingent upon satisfactory results of a criminal background check which will be conducted after initial screening of job applicants. I also understand that any offer of employment is contingent upon clearance that I am not excluded from participation in federally-funded programs. I authorize investigation of all statements contained in this application for employment. I understand that misrepresentation or omission of facts called for hereon will be sufficient cause for cancellation of consideration for employment or dismissal from the agency's service if I have been employed. I agree that Sea Mar and my previous employers shall not be held liable in any respect if any employment offer is not tendered, is withdrawn, or my employment is terminated due to falsity of the statements and answers in this application form. If I am employed, I understand that additional personal data will be required for determination of benefit eligibility and for statistical purposes. I am advised that in compliance with the Fair Credit Reporting Act, a routine investigation may be made concerning my character, general reputation, personal characteristics, and mode of living. I have the right to make a written request, within a reasonable period of time, for a summary disclosure of the nature and scope of the investigation. I HEREBY ACKNOWLEDGE THAT I HAVE READ AND UNDERSTOOD THE ABOVE STATEMENT. PLEASE TYPE YOUR NAME BELOW.*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Human Check*

Submit Application