Customer Resource Navigator

Vancouver, WA

Full Time

Program Services-Delivery

Mid Level

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Community Resource Navigator (CRM) - Posting #25670

Hourly Rate: $20.00

Position Summary:

Full-Time position Community Resource Navigator (CRM) available for our Managed Care Department in Vancouver. The Customer Resource Navigation will be travelling throughout these Counties: Clark County, Cowlitz, Skamania, Klickatat, Wahkiakum, WA. You must have reliable transportation, a good driving record and up-to-date auto insurance coverage.

The CRM must have a valid driver's license and valid insurance. The role of the Community Resource Navigator is to provide information and assistance to individuals seeking health coverage, health care and other local resources that aid them in maintaining a healthy lifestyle. Helps in educating eligible individuals on how to navigate health insurance options, public programs, and Sea Mar services and assist with the application processes. Aid newly assigned and high-risk patients in scheduling their initial appointment for medical, dental and care management services.

Provides case management and or participate in intervention strategies that remove barriers that may result in appointment no shows. This service is provided at both Sea Mar service locations or through home visits as necessary. In addition they are responsible for meeting all Washington State and Sea Mar testing and certification requirements.

Qualifications and/or Requirements:

Must possess good organizational and time-management skills
Demonstrate good judgment and have excellent problem-solving abilities
Maintain a professional demeanor at all times and maintain confidentiality at all times.
Must be proficient at public speaking.
Must have good spelling, grammar and written communication. Legible handwriting required
Must have the ability to read and interpret complex documents, reports as well as data.
Must be able to work evenings and weekends as needed.
Must be self-motivated, have excellent work ethic and be able to work independently.
Proficient in Microsoft programs specifically in both WORD and EXCEL
Marketing and sales experience considered a plus.
Bilingual in English/Spanish preferred

Education and/or Experience: AA or BA in Social Services or Business Administration is preferred. At least 2 years of customer service experience is required; preferably in a health care environment. Additional work experience may be substituted for some education. Marketing and selling experience considered a plus.

What We Offer:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours more, receive an excellent benefit package of:

Medical
Dental
Vision
Prescription coverage
Life Insurance
Long Term Disability
EAP (Employee Assistance Program)
Paid-time-off starting at 24 days per year + 10 paid Holidays.

We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.

How to Apply:

To apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Caitlin Ceccacci, Regional Coordinator at [email protected]

Sea Mar is an Equal Opportunity Employer

Posted 10/12/2023

External candidates considered after 10/17/2023

This position is represented by Office and Professional Employees International Union (OPEIU).

Please visit our website to learn more about us at www.seamar.org. You may also apply thru our Career page at https://www.seamar.org/jobs-general.html

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