Medical Receptionist

Mount Vernon, WA

Full Time

Office-Clerical_Support

Entry Level

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Medical Receptionist: Posting #25420

Hourly Rate: $20.00

Position Summary:

Full-time receptionist position available for our Skagit Valley Women's Clinic in Mount Vernon, WA. We are looking for customer service oriented candidates.

The Receptionist will be responsible for processing patient information, making medical appointments and contacting patients via phone and taking messages, etc. The ideal candidate must possess some problem-solving skills and must be able to communicate efficiently with our patients and be sensitive to their needs. Must demonstrate and maintain a high level of work ethic and professionalism as well as be able to multi-task and properly use basic office software.

Duties and Responsibilities:

As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.

Includes the following, but is not limited to:

Maintain a clean and healthy work space environment and patient area.
Responsible for all daily front desk activities to ensure completion.
Answers the telephone and assists callers.
Schedules and confirms patient appointments according to the Front Desk Manual.
Maintains an average daily registration schedule of 21 patients per provider (MD) and 18 patients per provider (ARNP/PA) or 70 phone calls, depending on role.
Assists the medical/dental records department in;
Scanning documents, queuing/indexing, sorting, filing, pulling charts as needed.
Distributes and screens all incoming and outgoing mail.
Maintains a 100% Collection rate by collecting patient’s account payments and balances.
Assists patients in filling out patient registration forms.
Assists all patients with accessing services to Health Care.
Informs patients about other Health Centers and community services.
Accurately enters patient demographic information into the practice management system.
Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served.
Works as a team with the back office to ensure Clinical Quality Measure gaps are addressed.
The front desk will work as a team and complete the tasks that they are responsible for but will always be prepared to assist others as needed.

Productivity and Quality:

Acknowledge each patient’s arrival inside the clinic with a smile. Offer your assistance. If you are on the phone during their arrival, please let the patient know that you will be with them in a moment.
You will address each patient by their last name.
You must answer each call within 3 rings.
When you are addressing patients calling on the phone, each patient should receive a sincere and pleasant greeting.
Every call should be answered with, “Good morning (afternoon), Sea Mar Community Health Centers, this is _______, how may I direct your call?”
At no time should any call be placed on hold for longer than 2 minutes without checking in with the patient.

Personnel and Performance Metrics:

Adhere to schedule and be prepared to provide services by 8am each day.
Provider services using AIDET skills at all times.
Complete quality care gaps for 100% of patients treated.
Provider services to a minimum of ten patients a day.
Strongly support Follow My Health enrolment.
Close chart notes within 24 hours of service.
Must be able to support and maintain an average of 21 patient visits a day for a full days schedule per provider (MD) and an average of 18 patient visits per day per provider (ARNP/PA).

Education and/or Requirement:

Minimum one-year experience in a medical setting.
Medical terminology preferred.
Knowledge of Windows, Word, Excel, Computer and typing skills are required.
Excellent verbal, customer service, and written skills necessary.
Good organizational skills are a must.
High School Diploma or GED required.
Bilingual in English/Spanish or English/Russian preferred but not required.

What We Offer:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:

Medical
Dental
Vision
Prescription coverage
Life Insurance
Long Term Disability
EAP (Employee Assistance Program)
Paid-time-off starting at 24 days per year + 10 paid Holidays.

We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.

How to Apply:

To apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Jose Menchaca, Front Office Supervisor at [email protected].

Sea Mar is an Equal Opportunity Employer

Posted on 8/3/2023

External Candidates considered after 8/8/2023

This position is represented by Office and Professional Employees International Union (OPEIU).

Please visit our website to learn more about us at www.seamar.org. You may also apply through our Career page at https://www.seamar.org/jobs-general.html

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Cover Letter*

In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*

150

Type of employment desired?* Full-timePart-timeTemporaryOn-Call

Position Desired*

How were you referred to us?*

Have you previously been employed at Sea Mar?*

Are you related to anyone currently employed at Sea Mar?*

Can you perform the functions of the job for which you are applying with or without reasonable accommodations?*

Education, Training and Skills*

Do you speak Spanish fluently?
Note: Being unable to speak Spanish does not disqualify you from most positions at Sea Mar CHC.*

I understand that any offer of employment is contingent upon satisfactory results of a criminal background check which will be conducted after initial screening of job applicants. I also understand that any offer of employment is contingent upon clearance that I am not excluded from participation in federally-funded programs. I authorize investigation of all statements contained in this application for employment. I understand that misrepresentation or omission of facts called for hereon will be sufficient cause for cancellation of consideration for employment or dismissal from the agency's service if I have been employed. I agree that Sea Mar and my previous employers shall not be held liable in any respect if any employment offer is not tendered, is withdrawn, or my employment is terminated due to falsity of the statements and answers in this application form. If I am employed, I understand that additional personal data will be required for determination of benefit eligibility and for statistical purposes. I am advised that in compliance with the Fair Credit Reporting Act, a routine investigation may be made concerning my character, general reputation, personal characteristics, and mode of living. I have the right to make a written request, within a reasonable period of time, for a summary disclosure of the nature and scope of the investigation. I HEREBY ACKNOWLEDGE THAT I HAVE READ AND UNDERSTOOD THE ABOVE STATEMENT. PLEASE TYPE YOUR NAME BELOW.*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Human Check*

Submit Application