Front Office Supervisor

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities; specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position(s):

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Front Office Supervisor - Posting #25840

Hourly Rate: $25.35

Position Summary:

Full-time supervisor position available immediately for our Medical Clinic located in White Center. Ideal candidates will have proven excellent customer services skills, demonstrate an enthusiastic and professional demeanor, and excel at multi-tasking. This candidate is an integral part of the care team; ensuring patient flow and providing a quality patient experience in a safe and timely manner. The main function is to supervise the receptionists, coordinate patient schedules, participate in the training process of new employees, and be knowledgeable in procedures used. Supervisors are required to participate in Quality Improvement and assist the Clinic Manager in other necessary meetings. Knowledge of Allscripts (the current program used) desirable.

Essential Duties and Responsibilities:

• Performing this job includes the following, and other duties may be assigned.
• Supervises front desk, switchboard, and medical records and managed care staff. (Recruitment, orientation and training, provide point of contact to front desk and dental front desk staff, resource allocation, task definition, performance standards, performance feedback, cross training, performance evaluation, corrective action, shift scheduling, coordinate training, changes in policy that affect their department, and interface between management.)
• Maintains high degree of confidentiality and professionalism.
• Oversee access, customer service; check in procedures, patient confidentiality, registration, and patient financial screening procedures. Ensures that all policies and procedures are being followed and are efficiently implemented.
• Works closely with the Nursing and Lab departments to ensure the delivery of efficient and effective customer service to staff and clients.
• Will be responsible for delegating tasks that will ensure necessary completion of daily assignments. (Providing interoffice phone directory, maintaining accurate changes in providers schedules, keeping postage machine updated, ordering and receiving supplies, providing support for office equipment and operations, overseeing collections and deposits, ensuring all encounters are reconciled and correctly processed and mail distribution).
• Assists in the preparation and implementation of departmental policies and procedures.
• Will work closely with supervisor/managers/directors to keep staff informed on any changes in policies.
• Works closely with clinic management on problems and issues related to patient flow and operations.
• Responds to patient complaints and concerns in coordination with clinic management when necessary.
• Will be diplomatic and offer solutions that will benefit not only the staff but the organization as well.
• Will offer leadership to prioritize and organize the departments in the most efficient manner.
• Assists with compiling data and preparing reports relative to various phases of health center activities.
• Assists with implementing and conducting audits relative to quality improvement activities.
• Develops and maintains collaborative working relationships with Sea Mar employees and the community.
• Demonstrates knowledge and skills necessary to provide services appropriate to the age of patients served and identifies age-specific needs.

Education and/or Experience:

• High School diploma or GED equivalent.
• Computer skills, verbal and written skills, and confidentiality is a must.
• Must have completed basic courses in office management and be knowledgeable of the duties and responsibilities of the front desk staff.
• Must have at least 2 years experience as a front office receptionist.
• Strong organization and communication skills a must.
• Team building and leadership capabilities, along with ability to work under pressure within a fast paced environment required.
• Bilingual, English/Spanish preferred but not required.

What We Offer:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:

• Medical
• Dental
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid-time-off starting at 24 days per year + 10 paid Holidays.

We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment. 

How to Apply:

To apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Yessica Alejandre, HCA at [email protected] Please reference the posting number on the subject of your email. 

Sea Mar is an Equal Opportunity Employer

Posted on 11/28/2023

External Candidates considered after 12/1/2023

Please visit our website to learn more about us at www.seamar.org. You may also apply thru our Career page at https://www.seamar.org/jobs-general.html